WARWICK BAKER ESTATE AGENTS IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language
If you have a complaint, please put it in writing, including as much detail as possible to the Branch Manager by post or email (firstname.lastname@example.org). We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
George G C Hills MNAEA
Warwick Baker Estate Agents
OFFICE - 01273 461144
MOBILE - 07305 894 632
"Dear Wendy and the sales team, Thank you so much for the delightful flower arrangement, which has pride of place in the hall. A bit of trauma with the move but nearly organised now. Love the house and so do all my visitors. Birds arriving in flocks for feeding! So 's all well !! "
Residential Sales: 10 High Street, Shoreham-by-Sea, West Sussex, BN43 5DA / 01273 461144
Residential & Commercial Lettings: 10 High Street, Shoreham-by-Sea, West Sussex, BN43 5DA / 01273 454234
WARWICK BAKER ESTATE AGENTS LTS
Co No – 06409218
Reg Address – 3 FERRY ROAD, SHOREHAM BY SEA, BN43 5RA
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